Shop Policy's

Returns and exchange details

Nonrefundable items:

  • furniture
  • lingerie (nightgowns, pajamas, robes, socks, stockings, slips, corsets, girdles, garter belts, nightshirts, etc)

Return Policy and Procedure: 

  • contact shop within 3 days of delivery detailing reason for return and request for return label
  • print and attach label to package securely but do not tape over bar codes
  • return in original packaging if possible to keep packaging at a similar weight and size
  • item must be postmarked at the post office within 7 days of receiving original delivery
  • returned items MUST be in original condition as described in product description when received and fully free of pet hair, deodorant and odors in order for a refund to be processed 
  • refunds are processed within 2 business days of shop receiving package

How much will I be refunded?

  • refund amount equals the original item price (less sales tax) minus 15% restocking fee (covers fees, packaging material and time) less shipping cost shop incurred TO and FROM buyer
  • PLEASE ask how much shipping costs would be deducted PRIOR to returning. Shipping can be quite expensive and should be factored into deciding on returning an item or not Example Refund Breakdown $40.00 (Original item price less sales tax if applicable) - $6.00 (15% restocking fee off $40) - $12.00 (shipping to and from buyer for small package less than 1 pound ($6 each way)) $22.00 = total refund to buyer

Do you take returns if I miss the 3 day return request window?

  • Yes - I am happy to take returns outside of the return period for a refund of 50% of the original item price less shipping cost shop incurred To and FROM buyer
  • same conditions under returned items policy applies item condition upon receipt and refund processing time frame

Can I exchange an item?

  • yes. The value for exchange is calculated as the original purchase price less a 15% restocking fee less shipping costs incurred by shop to and from buyer as well as any shipping cost to ship new item to buyer.

EU Buyer Policy: 

  • same regular shop policy for returns, exchanges, cancellations but in order to comply with EU's Distance Selling Rules and Regulations the following time frame is applicable to EU buyers only: buyer has 14 days from time of delivery to contact shop to start a return and 21 days to have item postmarked and shipped from the day the item was originally delivered to buyer